HOW GEMCOM Compares

We know that choosing a cloud service provider is an important decision. Understanding the facts about your provider is essential to setting expectations on reliability, support and services offered to help make your business successful. It is important that you understand why GEMCOM’s industry leading offering has been the solution of choice for your peers.

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  • We offer an unmatched, financially backed SLA of 99.999% to ensure you are consistently up and running.
  • Our highly skilled support and migration staff ensures that your transition to the cloud is as smooth as possible. We’ll handle the entire migration process for you – other providers lack this type of hands on support.
  • Our robust portfolio of cloud services expands beyond Microsoft products – including VoIP telephone services, Online Backup and more.
  • We enable full administrative control over our cloud services through an easy-to-use web-based control panel.

Given how critical email and other communication/collaboration services are to business, reliability is always a crucial aspect of the cloud service provider selection process. Uptime and data replication are only as good as a provider’s infrastructure and experience – as well as the capabilities of the service itself. Our state-of-the-art infrastructure, proven industry experience and unmatched 99.999% SLA are unbeatable.

Before you decide on a cloud service provider, make sure you get the facts. Below you will find detailed information on how our offering compares to the competition.

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[GEMCOM]

Google Apps

SUPPORT

Migration Support

[Enter migration support here. Intermedia offers you free migration support for any account with 25+ seats with Intermedia operating behind the scenes and custom migration tools for sub-25 seat accounts]

Online migration toolkit and discussion forum support

Tech Support

[Enter support info here. Intermedia offers you 24/7 support with an average hold time of less than 60 seconds]

Online Knowledge Base

24/7 phone support for Business customers only

Built in support ticketing system in control panel

Online forum

CONTROL

Management Control Panel

Customers able to provision users and manage settings for GEMCOM’s proprietary services as well as Microsoft-based and third-party services

Supports all browsers

Supports all browsers

End-user Controls

 

My Services available in Outlook to change common settings for users’ services and  update passwords, reducing administration load

Granular set of permissions controlled by the administrator; ability to manage all services enabled and request additional ones

Limited permissions and functionality


RELIABILITY AND INFRASTRUCTURE

Security

Policy-based Encryption add-on available; includes templates for HIPAA compliance

Wipe ActiveSync and BlackBerry mobile devices in case of loss or theft; supports multiple BB policies

Google Message Encryption service available

Wipe ActiveSync devices; BlackBerry device wipe requires BES

Operations: SLA and Location of Data

7 datacenters (6 US-based, 1 UK-based)

SaS 70 Type II Audited, 99.999% uptime SLA

Does not reveal which of its global datacenters are used

99.9% uptime SLA

SERVICES OFFERED

Mobility Support

Support for full range of smartphones and tablets, including ActiveSync (iPhone, iPad, Android, Windows 7) and BlackBerry

Support for ActiveSync devices; BlackBerry support requires BES or downloadable apps from Google

Supported Mail Platforms

Unlimited storage; message size limit 50 MB

Enterprise version of Exchange 2010 (latest version); Outlook 2010 available

Storage max 25 GB; message size limit 25 MB

Gmail connection for mobile and Outlook is limited; Gmail Business Plans are based off the same free Gmail service

Public Folders

Public folders available

Public folders supported via Google Groups

Support for Outlook

Exchange 2010 enables full support of Microsoft Outlook® 2010 features such as improved calendaring and conversation view

Outlook Web App (enhanced web access available with Exchange 2010, supports all browsers)

Microsoft Outlook® 2011 for MAC available

Google Apps Sync for Microsoft Outlook® is a plug-in for Outlook 2003, 2007, or 2010; however, there are limitations and synchronization issues between the two

Outlook Web App not available; users access Google Apps’ web interface

Outlook Licenses

Available with any plan

Not available

Collaboration and File Management

Secure instant messaging, SharePoint document management and online backup

Google IM, Docs and Cloud Connect services

Archiving

Archiving available (basic and compliant); supports all third party cloud archivers

Archiving available

Voice/Unified Communications Offering

Hosted PBX VoIP-based telephone offering with full Unified Communications option

Conference Bridges

Google Voice, a consumer-oriented service