Company vs. Google Apps


We know that choosing a cloud service provider is an important decision. Understanding the facts about your provider is essential to setting expectations on reliability, support and services offered to help make your business successful. It is important that you understand why GEMCOM’s industry leading offering has been the solution of choice for your peers.


  • We offer an unmatched, financially backed SLA of 99.999% to ensure you are consistently up and running.
  • Our highly skilled support and migration staff ensures that your transition to the cloud is as smooth as possible. We’ll handle the entire migration process for you – other providers lack this type of hands on support.
  • Our robust portfolio of cloud services expands beyond Microsoft products – including VoIP telephone services, Online Backup and more.
  • We enable full administrative control over our cloud services through an easy-to-use web-based control panel.

Given how critical email and other communication/collaboration services are to business, reliability is always a crucial aspect of the cloud service provider selection process. Uptime and data replication are only as good as a provider’s infrastructure and experience – as well as the capabilities of the service itself. Our state-of-the-art infrastructure, proven industry experience and unmatched 99.999% SLA are unbeatable.

Before you decide on a cloud service provider, make sure you get the facts. Below you will find detailed information on how our offering compares to the competition.



Google Apps


Migration Support

[Enter migration support here. Intermedia offers you free migration support for any account with 25+ seats with Intermedia operating behind the scenes and custom migration tools for sub-25 seat accounts]

Online migration toolkit and discussion forum support

Tech Support

[Enter support info here. Intermedia offers you 24/7 support with an average hold time of less than 60 seconds]

Online Knowledge Base

24/7 phone support for Business customers only

Built in support ticketing system in control panel

Online forum


Management Control Panel

Customers able to provision users and manage settings for GEMCOM’s proprietary services as well as Microsoft-based and third-party services

Supports all browsers

Supports all browsers

End-user Controls


My Services available in Outlook to change common settings for users’ services and  update passwords, reducing administration load

Granular set of permissions controlled by the administrator; ability to manage all services enabled and request additional ones

Limited permissions and functionality



Policy-based Encryption add-on available; includes templates for HIPAA compliance

Wipe ActiveSync and BlackBerry mobile devices in case of loss or theft; supports multiple BB policies

Google Message Encryption service available

Wipe ActiveSync devices; BlackBerry device wipe requires BES

Operations: SLA and Location of Data

7 datacenters (6 US-based, 1 UK-based)

SaS 70 Type II Audited, 99.999% uptime SLA

Does not reveal which of its global datacenters are used

99.9% uptime SLA


Mobility Support

Support for full range of smartphones and tablets, including ActiveSync (iPhone, iPad, Android, Windows 7) and BlackBerry

Support for ActiveSync devices; BlackBerry support requires BES or downloadable apps from Google

Supported Mail Platforms

Unlimited storage; message size limit 50 MB

Enterprise version of Exchange 2010 (latest version); Outlook 2010 available

Storage max 25 GB; message size limit 25 MB

Gmail connection for mobile and Outlook is limited; Gmail Business Plans are based off the same free Gmail service

Public Folders

Public folders available

Public folders supported via Google Groups

Support for Outlook

Exchange 2010 enables full support of Microsoft Outlook® 2010 features such as improved calendaring and conversation view

Outlook Web App (enhanced web access available with Exchange 2010, supports all browsers)

Microsoft Outlook® 2011 for MAC available

Google Apps Sync for Microsoft Outlook® is a plug-in for Outlook 2003, 2007, or 2010; however, there are limitations and synchronization issues between the two

Outlook Web App not available; users access Google Apps’ web interface

Outlook Licenses

Available with any plan

Not available

Collaboration and File Management

Secure instant messaging, SharePoint document management and online backup

Google IM, Docs and Cloud Connect services


Archiving available (basic and compliant); supports all third party cloud archivers

Archiving available

Voice/Unified Communications Offering

Hosted PBX VoIP-based telephone offering with full Unified Communications option

Conference Bridges

Google Voice, a consumer-oriented service

New Broadband Rates!!


Please find attached our latest list of OnNet Lit buildings (as of 8/26/2016).
Within these buildings we are offering the following speeds, guarantees and pricing with a 6-month term:

20Mbps $110/mo
30Mbps $165/mo
40Mbps $220/mo
50Mbps $225/mo
60Mbps $270/mo
70Mbps $315/mo
80Mbps $360/mo
90Mbps $405/mo
100Mbps $450/mo
150Mbps $500/mo
200Mbps $700/mo
250Mbps $875/mo
500Mbps $1750/mo
1Gbps $3500/mo

*Subject to state and/or local taxes and fees in Texas only.
Benefits and Guarantees:

  • Free Installation
  • No Additional Fees
  • Installed in 3 to 5 days
  • Unlimited Free Static IPs
  • True Redundancy
  • Diverse Path to the Internet
  • Symmetrical Speeds
  • 99.99% Uptime Guarantee
  • 30-day Service Guarantee
  • Packet Loss Guarantee
  • Latency Guarantee
  • 24x7x365 Customer Support

Please let us know how we can help.

Key to More Cloud Migrations Lies with Micosoft Active Directory

 Key to More Cloud Migrations Lies with Micosoft Active Directory
One of the major challenges that any provider of cloud services faces in the enterprise is the dependency most organizations have on Microsoft Active Directory (AD). For more than 20 years, IT organizations have relied on Microsoft AD for almost every aspect of how they manage access to applications. Any effort to get those organizations to move wholeheartedly to the cloud requires providing some level of equivalent functionality.
Windows_Active_Directory_logoAmazon Web Services (AWS) came to that realization this week withthe unfurling of an AWS Directory Service in the cloud that is compatible with Microsoft AD. Using an AD Connector gateway enables IT organization to synchronize their Microsoft AD instance on premise with the AWS instance to federate, for example, single sign-on capabilities between the two environments.
Microsoft, of course, also provides access to Microsoft AD functionality in its Azure cloud. In fact, just this week Microsoft touted the fact that of all the major cloud service providers it’s the only way capable of supporting a truly hybrid cloud computing environment up and down the entire enterprise application stack.
But AWS and Microsoft are not the only way to go about solving the Microsoft AD challenge in the cloud. JumpCloud, for example, has created a namesake directory-as-a-service in the cloud that is compatible with Microsoft AD. In that instance, a cloud service provider only needs to invoke the JumpCloud service to give customers access to a directory through which they can govern a hybrid cloud environment.
Another similar option would be to deploy an instance of the directory that Centrify created on the Microsoft Azure cloud that is compatible with Microsoft AD. In that instance, an IT service provider winds up deploying a directory that has already been proven in enterprise IT environments on the Microsoft cloud where many Windows applications are likely to reside.
Finally, another option IT services providers have would be to take a directory built on top of Debian Linux that is compatible with Microsoft AD and deploy it in a cloud. Developed by Univention GmbH, the Univention Corporate Server creates a set of directory services that can also be used to manage instances of Microsoft AD running on premise to create a federated cloud computing environment.
In terms of things that internal IT organizations struggle to manage, Microsoft AD is almost always among the most challenging. And yet, the dependency they have on Microsoft AD is one of the reasons IT organizations don’t move more of their existing enterprise applications into the cloud. The opportunity for IT services providers is to take advantage of any number of Microsoft AD options in the cloud to overcome those objections.
Of course, there are any number of other options when it comes to deploying a directory in the cloud that are not compatible with Microsoft AD. Many of these options have gained favor with cloud service providers because they are not as expensive or as complex to manage as Microsoft AD. But for a lot of enterprise IT organizations, any conversation about the cloud that doesn’t include Microsoft AD is not going to go nearly as far as it otherwise might.